Terms of sale

General Terms and Conditions of Sales of Ricoh Futures EMEA

Applicable from April 2025

 

  1. GENERAL TERMS

 

  • These General Terms and Conditions of Sale (hereinafter the "GTCS") of the company Ricoh Futures EMEA, a simplified joint-stock company with share capital of €30,000, registered on the Register of Commerce and Companies in Créteil under number 805 233 400, having its registered office located at Parc Icade Paris Orly Rungis, 7-9 Avenue Robert Schuman, 94150 RUNGIS, subsidiary of the RICOH group (hereinafter "Ricoh Futures EMEA"), are applicable to any order of Products placed with Ricoh Futures EMEA, by a professional Buyer for deliveries made in the Territory.

 

  • Placing an order via Ricoh Futures EMEA's Shopify website implies full and unreserved acceptance of these GTCS by the Buyer. These GTCS constitute the sole basis for the commercial relationship between Ricoh Futures EMEA and the Buyer within the meaning of Article L. 441-1, III of the French Commercial Code.

 

  • Ricoh Futures EMEA reserves the right to amend these GTCS at any time. The applicable GTCS are those in force on the date the order is placed. Any modification will be notified on the Site.

 

  • The The products offered on the Site are strictly reserved for professional customers. Any order placed without valid company details and a valid intra-community VAT number may be cancelled by Ricoh Futures EMEA without liability.

 

  1. DEFINITIONS

For the purpose of these GTCS, the terms listed below shall have the meanings which is given to them by the following definitions:

 

  • Buyer: Any legal entity acting within the scope of its professional activity and holding a validated customer account on Ricoh Futures EMEA’s Shopify site.
  • Products: All existing and future products under the RICOH or RICOH THETA brand, or any other brand for which Ricoh Futures EMEA holds all the necessary rights for their use, marketing, and distribution.
  • Site: https://emea.store.ricoh360.com/
  • Territory: Metropolitan France, any European Union country and the United Kingdom and Switzerland.

 

 

  1. TARIFFS
  • 3.1 Product prices are displayed in euros excluding VAT on the Site. Applicable VAT and shipping costs are added at the time of checkout.

 

3.2. Delivery charges depend on the delivery destination and the volume of the order and are automatically calculated at checkout.

 

3.3 Ricoh Futures EMEA reserves the right to change its prices at any time. The applicable price is the one in effect at the time of order validation by the Buyer.

 

 

  1. ORDERS

 

  • Each first order is subject to the opening of an account by the Buyer. To this end, the Buyer must provide Ricoh Futures EMEA with the following information: company name, valid VAT identification number, company address, and details of the contact person (first name, surname, email, and phone number). Upon validation of these details, Ricoh Futures EMEA will send a confirmation email. Orders can only be placed after confirmation of the account.

 

  • Orders are placed directly on the Site. Any order implies acceptance of these GTCS. Order confirmation by the Buyer constitutes an electronic signature equivalent to a binding agreement.

 

  • Ricoh Futures EMEA reserves the right to reject or cancel any order in the event of missing or obviously incorrect information, or in case of previous payment incidents.

 

  • Ricoh Futures EMEA shall confirm, modify, or cancel the order by email within seventy-two (72) working hours of receipt

 

 

  1. DELIVERY - RECEIPT

 

  • Products are delivered to the address indicated by the Buyer when placing the order. Delivery times are indicative. No penalties or compensation shall be due in case of delivery delay.

 

  • Risks are transferred to the Buyer upon handover of the Products to the carrier.

 

  • If the Buyer provides an incomplete or incorrect address, reshipment costs shall be borne by the Buyer.

  • Any customs duties, import taxes, or other charges applicable in the destination country are the responsibility of the Buyer. The Seller's liability ends upon delivery to the address provided by the Buyer.

  

  1. RECEIPT AND CLAIMS

 

  • The Buyer must check the condition of the Products upon receipt. In the event of visible damage or non-conformity, the Buyer must issue specific reservations to the carrier and notify Ricoh Futures EMEA in writing within 5 business days of delivery.

 

  • No returns will be accepted without prior written agreement from Ricoh Futures EMEA. Returned Products are shipped at the Buyer's risk and expense

 

 

  1. PAYMENT TERMS

 

  • Two payment methods are offered:
  • Payment by credit card via Shopify Payments: confirmation is immediate upon acceptance by the payment provider.
  • Payment by bank transfer: bank details are provided during the ordering process. The order will only be validated and prepared upon full receipt of payment.

 

 

  1. WARRANTY

 

  • Products are guaranteed against manufacturing defects, within the limits defined in these GTCS. This warranty does not cover defects resulting from improper or abnormal use.

 

  • Any warranty claim must be submitted in writing. Ricoh Futures EMEA’s liability is limited to the replacement or refund of Products proven to be defective.

 

 

 

  1. LIABILITY


Ricoh Futures EMEA shall not be liable for indirect, intangible or consequential damages, nor for any loss of data, revenue, or business.

 

 

 

  1. RIGHT OF WITHDRAWALL

In accordance with applicable law, professional Buyers are not entitled to any withdrawal or “cooling-off” period.


  1. FORCE MAJEURE

 

Ricoh Futures EMEA shall not be held liable for delays or failure to perform caused by events beyond its reasonable control, including but not limited to: war, strike, fire, explosion, epidemic, natural disasters, embargo, shortage of raw materials, or legal restrictions. In such cases, Ricoh Futures EMEA will inform the Buyer and performance will be suspended. If suspension exceeds one month, either Party may cancel the order concerned.


  1. COMMERCIAL OBJECTION


Any claim or commercial objection by the Buyer relating to the entire commercial relationship with Ricoh Futures EMEA and, in particular, relating to the payment of financial advantages, regardless of their nature and, in particular to discounts or payment of services, during year n, shall be made no later than the end of the civil year n+1. Failing this, and by way of express derogation from the provisions of Article L. 110-4 of the French Commercial Code, no claim or objection shall be made and shall thus be considered as time barred and inadmissible.

  1. EXCLUSION OF ANY PENALTY

 

  • Ricoh Futures EMEA will not, without its prior written consent, accept any penalty of any nature whatsoever, whether fixed or not, for any reason whatsoever, notwithstanding any clause or provision contrary to these conditions which may appear in purchasing conditions, referencing contracts, annual business plans, logistical conditions, special agreements or any other document issued by the Buyer.

 

  • In the event of a breach by Ricoh Futures EMEA of any of its obligations, only the actual damage, priorly proven and estimated by the Buyer can give rise to compensation. In this respect, the Buyer shall provide Ricoh Futures EMEA within a period of two (2) months from the event giving rise to the claim, any documents proving the actual damage suffered and must allow Ricoh Futures EMEA sufficient time, at least thirty (30) days, to analyse these documents and, if necessary, contest the claim for a penalty. In the event of disagreement between the Parties regarding the alleged breach and the penalty claimed, the assessment of the damage suffered will be carried out by an expert appointed by the President of the competent commercial court, at the request of the most diligent party.

 

  • In any case, Ricoh Futres EMEA shall not be liable for any penalty in the event of a case of force majeure within the meaning of article 10 of these GTCS, or in the event of external circumstances which, although not constituting a case of force majeure, are likely to disrupt the deliveries which Ricoh Futures EMEA is obliged to make to the Buyer such as, but not limited to, those defined in article 1.3 of the opinion n° 19-1 of the CEPC (Commercial Practice Study Commission).

 

  • It is forbidden to automatically deduct from the amount of the invoice issued by Ricoh Futures EMEA any penalties or discounts corresponding to non-compliance with a contractual obligation. Thus, any automatic debit, in any form whatsoever, by the Buyer in breach of these provisions will be considered as a payment incident entitling Ricoh Futures EMEA to refuse any new Order and to stop deliveries corresponding to orders in progress.

 

  • If Ricoh Futures EMEA and the Buyer agree on penalties, these must be the subject of a detailed invoice issued by the Buyer, and the payment term may not be less than that stipulated for the payment of the Products.

 

  1. CONFIDENTIALITY

Ricoh Futures EMEA and the Buyer acknowledge that, for the performance of their commercial relationship, they may receive confidential information of a technical, commercial, marketing or financial nature, or information relating to elements covered by commercial and/or intellectual property rights. However, this list is not exhaustive. This information shall not be disclosed to third parties in any way. They guarantee the confidentiality of any information of whatever nature, written or oral of which they will become aware of in the course of their commercial relationship and undertake not to disclose such information to any person other than those authorized to receive it, failing which they shall be liable for any damage suffered.

 

  1. PERSONAL DATA

 

  • For the purpose of collecting and processing personal data, Ricoh Futures EMEA and the Buyer undertake to follow the provisions of Law n°78-17 of 6 January 1978 on information technology and civil liberties (« Loi n°78-17 du 6 janvier 1978 relative à l’informatique, aux fichiers et aux libertés ») as amended by Law n°2018-493 of 20 June 2018 on the protection of personal data (« Loi d’adaptation n°2018-493 du 20 juin 2018 relative à la protection des données personnelles ») and Regulation 2016/679/EU of 27 April 2016 «on the protection of natural persons with regard to the processing of personal data and on the free movement of such data».

 

  • Ricoh Futures EMEA, as the data controller, processes personal data for the management of its relationships with its clients, including the Buyer and for the performance of the sales contract concluded with the latter, the legal basis for the processing being the performance of the existing contractual or pre-contractual relationship between Ricoh Futures and the Buyer and, where applicable, compliance with a legal obligation. Personal data may also be processed for statistical and prospecting purposes on the legal basis Ricoh Future EMEA’s legitimate interest.

 

  • The information collected in this context (such as contact details of the Buyer’s employees and associates) are essential for this processing and are used by Ricoh Futures EMEA relevant services. The information is stored during the duration of the commercial relationship and five (5) years after that.

 

  • Ricoh Futures EMEA shall take all necessary and reasonable measures, of technical and organizational nature, to ensure a high level of security regarding the data processed and to protect such data against accidental or unlawful destruction, accidental loss, alteration, unauthorized distribution or access as well as any other form of unlawful processing. Access to personal data shall be strictly limited to employees of Ricoh Futures EMEA who are authorised to process such data on the basis of their position, and who are subject to a strict obligation of confidentiality. The data collected may be communicated to Ricoh Futures EMEA's subcontractors if this is necessary to carry out the services requested by the Buyer. Ricoh Future sEMEA ensures that its subcontractors use the Buyer's personal data in accordance with the applicable legislation on the protection of personal data. In addition, Ricoh Futures EMEA may be required to communicate the Buyer's personal data in accordance with a legal obligation.

 

  • The Buyer’s employees and associates have a right of access, rectification and erasure of their personal data, a right of restriction of their processing, a right to object to their processing based on legitimate grounds, a right of data portability, a right to provide anticipated and post-mortem guidance, by sending an e-mail to Ricoh Futures EMEA at hello@ricoh360.com with a copy of an official form of identification. They also have a right to file a claim with the French National Commission for Information Technology and Civil Liberties (« Commission Nationale de l’Informatique et des Libertés » or « CNIL »).

 

  • The Buyer undertakes to inform his employees and associates whose personal data may be transmitted to Ricoh Futures EMEA of this article’s content in order that they may exercise their rights.

 

  1. APPLICABLE LAW – JURISDICTION

 

  • All contractual relationships between Ricoh Futures EMEA and the Buyer resulting from the application of these GTCS and any specific agreements that may have been concluded, as well as all disputes arising from them, of whatever nature, shall be governed by French law, even if the Products are sold to a Buyer established outside the French territory. The provisions of the United Nations Convention on Contracts for the International Sale of Goods, signed in Vienna on 11 April 1980, do not apply to the relationship between Ricoh Futures EMEA and the Buyer.

 

16.2. The Parties shall do their best efforts to settle amicably any disputes that may arise from the interpretation, execution and termination of GTCS’s provisions, as well as any disputes that may arise from the exection or termination of commercial relationships between Ricoh Futures EMEA and the Buyer. In the absence of an amicable settlement, any dispute arisi from the performance of these contractual relationships between Ricoh Futures EMEA and the Buyer, as well the actions resulting thereof, shall be submitted to the jurisdiction of the competent courts of Paris.

 

This jurisdiction clause shall apply even in the case of interim relief. Ricoh Futures EMEA has nevertheless the possibility to bring an action before any other court having jurisdiction, in particular, the court having jurisdiction over the headquarters of the Buyer or the place where the Products were delivered. Paper instrument or acceptance of payment will not constitute a novation or derogation from this clause.

 

  1. LEGAL NOTICE

Company Name: Ricoh Futures EMEA
Legal Form: Société par Actions Simplifiée (SAS)
RCS: Créteil B 805 233 400
Share Capital: €30,000
Head Office: Parc Icade Paris Orly Rungis, 7-9 Avenue Robert Schuman, 94150 RUNGIS, France
Intra-Community VAT number: FR87 805 233 400
Contact Email: hello@ricoh360.com